1. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and other secure online payment methods.

2. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your order through our shipping Track Your Order.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders. Delivery times vary depending on your location:

• US: 2-6 Business Days
• Canada: 5-10 Business Days
• International: 7-15 Business Days (varies by country)

4. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us immediately at nerovaugestore@gmail.com. We can update the address as long as the order hasn’t been shipped yet.

5. How do I return or exchange an item?

If you are not completely satisfied with your purchase, you can return it within 30 days of delivery. Please ensure the item is unused, in its original packaging, and in resealable condition.

6. What if I receive a damaged or faulty item?

If you receive a damaged or faulty item, please email us a photo of the damage to our customer support team within 48 hours of receiving your order. We will replace the item or issue a refund for damaged goods.

7. Are there any customs duties or taxes on international orders?

Customs duties, taxes, and any import fees are the responsibility of the customer. These fees will be charged by your country’s customs office upon delivery. We recommend checking with your local customs office for further details.

8. How long does it take for my order to be processed?

Orders are typically processed within 1-2 business days. During high-volume periods, processing times may take slightly longer. You will receive an email once your order has been shipped.

9. Can I modify my order after it has been placed?

Once an order is placed, we begin processing it immediately to ensure fast delivery. Unfortunately, we cannot modify orders once they are submitted. However, if you need to cancel or make changes, please contact us as soon as possible at nerovaugestore@gmail.com.

10. How can I contact customer service?

If you have any questions or concerns, feel free to reach out to our customer service team via email at nerovaugestore@gmail.com. We aim to respond within 24-48 hours.